COMPLAINTS, RETURNS AND REFUNDS
If you are not satisfied with the product you ordered, you want to exchange the product because the size does not suit you or, in rare cases, you see a defect in the product, you can return it with a refund of the full amount paid, including the amount of delivery if the conditions for this are met and if delivery charged.
All products returned for a full refund or exchange must be unused and in their original packaging.
The cost of shipping to our warehouse for the products you are returning is borne by yourself (by post or delivery service), except in cases of refunds or replacement of defective products, when all costs are borne by LERGISS MK.
According to Article 79 of the Consumer Protection Act (ZZP), the buyer has no right to terminate the contract: if the products were made to order.
For returns of unused and unopened products to our warehouse, please contact us in advance by e-mail: info@lergiss.com
NOTES
- Refunds and replacements must be pre-negotiated.
- If you wish a refund in addition to the goods which satisfy the refund, a copy of the invoice must be provided and the account number (IBAN) to which we reimburse the funds or if paid by card, refund will be completed directly to card.
- Reimbursement will be made in accordance with the legal deadline of 14 days (ZZP), i.e. after we receive the product at the warehouse.
- When returning the product, the buyer is liable to properly package the product(s) in the cardboard box in order to avoid damage to the product during transport. If damage occurs because the buyer did not protect the product when packing (e.g. returned products wrapped in plain paper or in a bag), the refund or replacement will not be accepted.
- You must make the return of the goods without delay and at the latest within 14 days from the day you have given us a unilateral termination of the contract.
DELIVERY DEFECTS, WRONG PRODUCTS, DEFECTIVE PRODUCTS
The buyer has the right to exchange goods or return goods in exchange for money at our expense if one of the following scenarios occurs: delivery of goods not ordered, delivery of goods that do not match the description on the official website lergiss.com and if the delivered goods have visible errors and damage.
In case of damage during delivery, wrongly delivered goods or a defective product, please contact us by e-mail: info@lergiss.com within two working days of receipt of the consignment.
All complaints will be resolved in the quickest possible time. In these cases, LERGISS MK covers all costs of replacing the product.
RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT (EXTRACT FROM ZZP, ARTICLE 72)
- The consumer shall have the right, without giving reasons, to unilaterally terminate the contract concluded outside the premises or concluded at a distance within 14 days.
- In the case of the conclusion of a purchase agreement, the deadline referred to in Paragraph 1, this article shall begin to run from the date on which the consumer or a third party designated by the consumer, other than the carrier, and the goods subject to the contract are committed to possession.
- Where an order has been commissioned by a consumer for several pieces of goods to be delivered separately, i.e. where goods are delivered in several pieces or more, the period referred to in Paragraph 1, this article shall begin to run from the date on which the consumer or a third party designated by the customer, other than the carrier, is given possession of the last piece or last consignment of goods.
- If the regular supply of goods is contracted for a specified period, the period referred to in Paragraph 1, this article shall begin to run from the date on which the consumer or a third party designated by the customer, other than the carrier, is given possession of the first piece or first consignment of goods.
- In the case of the conclusion of a service contract, a contract for the supply of water, gas or electricity sold in an unlimited volume or unlimited quantity and the supply of heat energy, as well as in the case of the conclusion of a contract which is subject to a digital content that has not been delivered to the body medium, the deadline referred to in paragraph 1, this article shall begin to run from the date of conclusion of the contract.
FORM FOR UNILATERAL TERMINATION OF CONTRACT
You can complete and send a copy of the form for unilateral termination of the contract on our website. We will submit to you, without delay, the receipt of the notification of unilateral termination of the contract by e-mail. The form for unilateral termination of the contract can be downloaded HERE.
For more information on the consumer’s obligations in case of unilateral termination and the exclusion of the right to unilateral termination of the contract, see the General Terms and Conditions.
POVRATI I REKLAMACIJE
Ukoliko niste zadovoljni s proizvodom koji ste naručili, želite zamjenu proizvoda jer vam ne odgovara veličina ili, u rijetkim slučajevima, uvidite nedostatak na proizvodu, možete ga vratiti uz povrat punog plaćenog iznosa, uključujući i iznos dostave ukoliko su ispunjeni uvjeti za to i ukoliko je dostava naplaćena.
Svi proizvodi koje se vraćaju za puni povrat ili zamjenu, moraju biti nekorišteni i u originalnom pakiranju.
Trošak dostave do našeg skladišta za proizvode koje vraćate snosite samostalno (poštom ili dostavnom službom), osim u slučaju povrata ili zamjene neispravnih proizvoda kada sve troškove snosi obrt LERGISS MK.
Za povrate nekorištenih i neotvorenih proizvoda u naše skladište molimo da nas prethodno kontaktirate na e-mail: info@lergiss.com.
NAPOMENE
- Povrati i zamjene moraju biti unaprijed dogovoreni
- Ukoliko želite povrat sredstava, uz robu koja udovoljava povratu, obavezno mora biti priložena kopija računa te broj računa (IBAN) na koji će se izvršiti povrat sredstava, osim u slučaju ako se povrat vrši direktno na bankovnu karticu kupca.
- Povrat sredstava će biti izvršen sukladno zakonskom roku od 14 dana (ZZP), tj. nakon što zaprimimo proizvod na skladište
- Prilikom povrata proizvoda, kupac je odgovoran da prikladno zapakira proizvod/e u kartonsku kutiju/kuvertu kako ne bi došlo do oštećenja proizvoda prilikom transporta. Ukoliko do oštećenja dođe jer kupac nije zaštitio proizvod prilikom pakiranja (npr. vraćeni proizvodi zamotani u običan papir ili vrećicu) – povrat ili zamjena neće biti uvaženi.
- Povrat robe morate izvršiti bez odgađanja, a najkasnije u roku 14 dana od dana kada ste izjavili jednostrani raskid ugovora.
OŠTEĆENJA U DOSTAVI, KRIVI PROIZVODI, NEISPRAVNI PROIZVODI
U slučaju oštećenja prilikom dostave, krivo isporučene robe ili je proizvod koji ste dobili neispravan/oštećen, molimo vas da nam se javite e-poštom na: info@lergiss.com u roku od dva radna dana od primitka pošiljke. Sve reklamacije riješiti ćemo u najkraćem mogućem roku. U ovim slučajevima obrt LERGISS MK pokriva sve troškove zamjene proizvoda.
PRAVO NA JEDNOSTRANI RASKID UGOVORA (IZVOD IZ ZZP-A, ČLANAK 72.)
- Potrošač ima pravo, ne navodeći razloge za to, jednostrano raskinuti ugovor sklopljen izvan poslovnih prostorija ili sklopljen na daljinu u roku od 14 dana.
- U slučaju sklapanja ugovora o kupoprodaji, rok iz stavka 1. ovoga članka započinje teći od dana kada je potrošaču ili trećoj osobi određenoj od strane potrošača, a koja nije prijevoznik, roba koja čini predmet ugovora predana u posjed.
- Ako je jednom narudžbom potrošač naručio više komada robe koji trebaju biti isporučeni odvojeno, odnosno ako je riječ o robi koja se dostavlja u više komada ili više pošiljki, rok iz stavka 1. ovoga članka započinje teći od dana kada je potrošaču ili trećoj osobi određenoj od strane potrošača, a koja nije prijevoznik, predan u posjed zadnji komad ili zadnja pošiljka robe.
- Ako je ugovorena redovita isporuka robe kroz određeni period, rok iz stavka 1. ovoga članka započinje teći od dana kada je potrošaču ili trećoj osobi određenoj od strane potrošača, a koja nije prijevoznik, predan u posjed prvi komad ili prva pošiljka robe.
- U slučaju sklapanja ugovora o uslugama, ugovora o isporuci vode, plina ili električne energije koji se prodaju u neograničenom obujmu ili neograničenoj količini te isporuci toplinske energije, kao i u slučaju sklapanja ugovora kojemu je predmet digitalni sadržaj koji nije isporučen na tjelesnom mediju, rok iz stavka 1. ovoga članka započinje teći od dana sklapanja ugovora.
OBRAZAC ZA JEDNOSTRANI RASKID UGOVORA
Primjerak obrasca za jednostrani raskid ugovora koji se nalazi na našoj internetskoj stranici možete elektronički ispuniti i poslati. Potvrdu primitka obavijesti o jednostranom raskidu ugovora dostavit ćemo Vam, bez odgađanja, elektroničkom poštom. Obrazac za jednostrani raskid ugovora možete preuzeti ovdje – Obrazac za jednostrani raskid ugovora.
Za više informacija o obvezama potrošača u slučaju jednostranog raskida i isključenje prava na jednostrani raskid ugovore saznajte u Općim Uvjetima Poslovanja.